Clear remedies for payment or access problems.
This policy explains how refund requests are reviewed for paid Learning Library passes. It does not limit any remedy required by applicable law.
When a refund may be approved
A full or partial refund may be appropriate for a duplicate charge, undelivered access that support cannot restore, the delivered pass materially differs from the scope or duration shown at checkout, a verified billing error occurred, or a refund is otherwise required by law.
Change of mind and used access
A change of mind after correctly delivered digital access has been activated or substantially used is generally not refundable. This does not remove remedies for defective, misdescribed, undelivered, or otherwise legally nonconforming service.
Rewarded Ad Passes
Rewarded Ad Passes are temporary access earned by completing an optional ad and are not monetary purchases. They have no cash value and no payment refund. Access or recovery problems can still be reported through support.
How to request review
Use the support form as soon as possible, preferably within seven calendar days of the payment. Include the checkout email, LEARN purchase reference, approximate payment date, pass purchased, and a brief description. Never submit card details, OTPs, passwords, API keys, or complete bank credentials.
The preferred seven-day reporting window helps investigation but does not shorten rights available under applicable law or payment-provider rules.
Review and response
Support will verify the payment, webhook fulfillment, pass clock, redemption history, and recovery attempts. We aim to acknowledge a complete request within three business days. Complex provider or bank investigations may take longer.
Refund method and access effect
Approved refunds are returned through the original payment method when supported by the payment provider. Provider and bank processing times apply. A completed refund cannot normally be canceled. Refunded or charged-back access may be revoked or shortened to match the amount retained.
Disputes and unauthorized payments
Report suspected unauthorized transactions promptly to both support and the issuing bank or payment provider. Access linked to a disputed or charged-back payment may be suspended while the case is investigated.
Contact and legal rights
Submit refund and billing concerns at learn.markbadong.com/support/. Nothing in this policy excludes consumer rights or remedies that cannot legally be waived.
Last updated: July 25, 2026.